Last updated: 23-05-26

BodyPharm Australia (“BodyPharm”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, disclose, and otherwise manage personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with us.

This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

By using this website, creating an account, placing an order, or otherwise interacting with BodyPharm, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

 

Who we are

BodyPharm Australia supplies products strictly for lawful laboratory and scientific research use only.

If you have any privacy-related questions, requests, or complaints, you can contact us at:

BodyPharm Australia
Email: hello@bodypharm.com.au

 

What personal information we collect

The kinds of personal information we may collect include:

  • your name;
  • billing and shipping address;
  • email address;
  • phone number;
  • account login details and account preferences;
  • order details, purchase history, and transaction references;
  • communications you send to us, including enquiry, support, and complaint details;
  • information you provide when you create an account or complete a form on our website;
  • information relating to delivery, fulfilment, and order status;
  • technical information such as IP address, browser type, device information, website usage data, and cookie-related information; and
  • any other personal information you voluntarily provide to us.

We do not seek to collect sensitive information unless it is reasonably necessary and lawfully permitted. 

 

How we collect personal information

We may collect personal information in a number of ways, including when you:

  • visit or browse our website;
  • create an account;
  • place an order;
  • subscribe to marketing or updates;
  • contact us by email, webform, social media, or other communication channels;
  • participate in surveys, promotions, or customer service interactions; or
  • interact with our website through cookies, analytics tools, and similar technologies.

We generally collect personal information directly from you. In some circumstances, we may also collect information from third parties, such as:

  • payment processors;
  • shipping and delivery providers;
  • website hosting or e-commerce service providers;
  • analytics and marketing service providers; and
  • fraud prevention or security service providers.

 

Why we collect, hold, use, and disclose personal information

We may collect, hold, use, and disclose your personal information for purposes including:

  • providing our products and services to you;
  • creating and managing your account;
  • processing and fulfilling orders;
  • communicating with you about your orders, account, enquiries, or support requests;
  • arranging shipping, delivery, and returns-related communication;
  • verifying transactions and reducing fraud or misuse;
  • improving our website, systems, products, and customer experience;
  • sending marketing or promotional communications where permitted by law;
  • maintaining business records and internal administration;
  • complying with legal, regulatory, taxation, and compliance obligations; and
  • enforcing our Terms of Service, Legal Disclaimer, and other policies.

We may also use de-identified or aggregated information for business analysis, website improvement, and reporting purposes.

 

Payment information

Payments made through our website may be processed by third-party payment providers. BodyPharm does not typically store full payment card details on its own systems unless expressly stated otherwise.

We may receive limited transaction-related information, such as payment confirmation, payment status, and transaction reference details, to process and reconcile orders.

Any payment information you provide directly to a third-party payment provider is handled in accordance with that provider’s own privacy policy and terms.

 

Cookies and analytics

Our website may use cookies, pixels, tags, and similar technologies to:

  • enable website functionality;
  • remember your preferences;
  • keep your shopping session active;
  • understand how visitors use the website;
  • measure website performance; and
  • support analytics, remarketing, or advertising functions.

These technologies may collect information such as your IP address, browser type, device identifiers, pages viewed, referring pages, and session activity.

You can control or disable cookies through your browser settings. However, if you disable cookies, some parts of the website may not function properly.

 

Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • website hosting, technology, and e-commerce platform providers;
  • payment processors;
  • shipping, logistics, and courier providers;
  • email, CRM, and customer support service providers;
  • analytics, advertising, and marketing service providers;
  • IT, security, fraud prevention, and professional advisers;
  • regulatory authorities, law enforcement, courts, or government agencies where required or authorised by law; and
  • any person or entity where you have provided consent or where disclosure is otherwise permitted by law.

We do not sell personal information in the ordinary sense of selling customer data lists for unrelated third-party use.

 

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These steps may include:

  • secure website technologies;
  • access controls;
  • password protection;
  • internal process controls;
  • limiting access to authorised personnel and service providers; and
  • use of reputable third-party service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

 

Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide our services;
  • maintain account and order records;
  • comply with legal, tax, accounting, and regulatory obligations;
  • resolve disputes; and
  • enforce our agreements and policies.

When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.

 

Access to and correction of personal information

You may request access to personal information we hold about you, and you may request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information.

To make a request, please contact us using the contact details set out in this Privacy Policy.

We may need to verify your identity before actioning your request. In some circumstances, the law may permit or require us to refuse access or correction, in which case we will explain our position as required by law.

 

Complaints

If you believe we have breached applicable privacy law or mishandled your personal information, you may submit a privacy complaint to us using the contact details below.

Please include enough detail for us to understand and investigate your complaint.

We will review your complaint and aim to respond within a reasonable time.

 

Third-party websites and services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party sites or services.

You should review the privacy policies of those third parties before providing them with your information.

 

Children

This website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a person under 18 in circumstances where that information should not have been collected, we will take reasonable steps to delete it or otherwise deal with it as required by law.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal obligations.

The updated version will be posted on this website with a revised “Last updated” date. Your continued use of the website after an update constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

 

Contact us

For privacy-related questions, access or correction requests, or complaints, please contact:

BodyPharm Australia

Email: hello@bodypharm.com.au